Refund & Return Policy — Z Slim Powder

Bright Herbal Care aims to provide high-quality products and customer satisfaction. Due to the nature of consumable goods, please read our return & refund terms carefully.

1. Eligibility for Returns

• Only sealed, unopened, and undamaged products are eligible for return.
• Returns must be requested within 7 days of delivery.
• Products that are opened, used, or whose seal is broken are not eligible for return for hygiene and safety reasons.

2. How to Request a Return or Refund

1. Email our support at care@zslim.in with your order number, photos of the product/packaging, and reason for return.
2. Our team will review and respond within 2 business days with instructions.
3. If approved, you will be given a return shipping address and steps to send the product back.

3. Refunds

• Once the returned product is received and inspected, refunds will be processed within 7–14 business days.
• Refund amount excludes original shipping charges unless the return is due to our error or a defective product.
• Refunds will be issued via the original payment method or as store credit, as agreed.

4. Damaged or Defective Items

If you receive a damaged or defective item, contact us immediately at care@zslim.in with photos and order details. We will arrange a replacement or refund after verifying the issue.

5. Cancellations

Order cancellations can be requested by emailing care@zslim.in. If the order has not been dispatched, we will cancel and refund the full amount. If already dispatched, normal return procedures apply.